Privacy Policy for Hometown Builders Club
Last updated: December 3, 2025 (version V1R1L-1225)

1. Introduction
Hometown Builders Club ("Company", "we", "our", or "us") respects the privacy of our clients and is committed to protecting the personal information we collect and process in connection with our services, including Home Clarity Reports and associated home documentation services.

This Privacy Policy outlines the types of information we collect, how we use it, your rights, and the measures we take to safeguard your data in compliance with applicable U.S. privacy principles and best practices.

2. Information We Collect
We collect personal and property-related information when you engage our services, including but not limited to:
- Full name, phone number, email address, and physical address
- Audio/video recordings and written transcripts of consultations
- 3D scans, images, and videos of your home's interior and exterior
- Notes and data related to property systems, room specifications, and project planning
- Payment information (via secure third-party services like Stripe)
- Appointment scheduling data (via platforms like Calendly)
- Usage data collected through analytics tools (e.g., Google Analytics, Clicky)

3. How We Use Your Information
We use collected information to:

- Deliver personalized Home Clarity Reports
- Analyze your property and provide renovation guidance
- Facilitate referrals to trusted trade professionals and contractors
- Provide secure access to your files and data
- Communicate project updates and manage service delivery
- Improve our website and client experience through analytics

4. Data Sharing and Disclosure
We do not sell or rent your personal data.

We may share information only with:
- Verified contractors and trade professionals, strictly for providing project estimates or service referrals (with your implicit consent)
- Authorized third-party service providers that support our business operations, including:
- Stripe (payment processing)
- Calendly (scheduling)
- Google Voice, Google Drive (communication and document delivery)
- Monday.com (project and customer relationship management)
- Google Analytics, Clicky (website performance and traffic analysis)

All third parties are contractually obligated to maintain confidentiality and data security.

5. Data Ownership and User Rights
You retain full ownership of your data. Upon delivery of your Home Clarity Report, you may:
- Download and share your data as you wish
- Transfer ownership of the data if you sell your home
- Request updates to reflect completed renovations or new fixtures
- Request complete deletion of your data via a secure web form

Deletion requests are honored after confirmation that you have received both digital and printed
copies of your materials.

6. Data Storage and Security
We implement appropriate technical and organizational safeguards to protect your personal and
property data, including:
- Encrypted cloud storage for all data
- Password-protected portals for client access
- Restricted internal access to data on a need-to-know basis
- Regular monitoring and review of our data practices

Despite our efforts, no system is 100% secure, and we cannot guarantee absolute protection
against data breaches.

7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Clients may request early deletion at any time.

8. Your Privacy Choices
You have the right to:
- Access your data
- Request corrections or updates
- Request data deletion
- Control how and with whom you share your data

Requests can be submitted through our secure web form or by contacting our support team.

9. Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect
data from minors.

10. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on our website with an
updated effective date. Material changes will be communicated directly to affected users when
appropriate.

11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, you may contact us at: